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Post by shiloh4451 on Dec 31, 2006 14:40:33 GMT
I tried to open the game and I got Director Payer Error. This projector file is corrupt. unable to continue. Can any one tell me what to do? Thanks.
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Post by Gerda on Dec 31, 2006 17:57:55 GMT
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Post by Gerda on Jan 4, 2007 21:30:08 GMT
Too bad Carole lost the players file over this problem. I feel very sorry for that. The problem was caused by provider AOL, because of protection settings. I never would have thought of that. How am I to know. In the Netherlands we have our own providers. Carole received this email from Big Fish Games. Pretty fast in my opinion. She allowed me to publish it. It might help other players with the same problem. Quote: Dear Valued Customer, We’re sorry for the trouble. This is the fix that AOL has provided to us. The following three steps will stop the Anti-Spyware Real Time Protection from corrupting the Director file, as a workaround. These instructions were provided from AOL as a way to work around this issue. Please note: these steps need to be done with while signed into your Windows machine with an Admin account (this is almost always the default setting). Step 1. Turn off Anti-Spyware Real Time Protection 1. Start up AOL's Safety Security Center. 2. Go to 'Spyware Protection' tab on the left side. 3. Select 'Settings' tab. 4. Uncheck 'Turn on Spyware Shielding'. 5. Exit Safety Security Center. Step 2. Stop CA's Real Time Protection service 1. Go to Control Panel. 2. Select 'Administrative Tools'. 3. Select 'Services'. 4. Right click 'CA Pest Patrol Realtime Protection Service', select Properties. 5. Change 'Startup type' To Manual. 6. Click 'OK'. Step 3. Reboot Computer Step 4: Verify that CA's RTP service is not running after reboot 1. Open Task Manager. 2. Make sure ITMRTSVC.exe is not on the list. Note: If this procedure does not work the first time, repeat the same three steps but in Windows SAFE mode. For information on how to do this click on the link below: www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true -- Our goal is to make sure every visit to Big Fish Games is an enjoyable one and we hope that this information helps to resolve your issue. If you need further assistance, please don't hesitate to reply directly to this email. Best regards, Customer Support Big Fish Games
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