Director Player Error

[shiloh4451]

I tried to open the game and I got Director Payer Error.
This projector file is corrupt. unable to continue.
Can any one tell me what to do?
Thanks.

[Gerda]

Is your players file about or over 500 KB?
I send you a PM.
Or you can try it yourself. Here is the link:

mahjongtowers.proboards56.com/index.cgi?board=gameplay&action=display&thread=1163443470

Please let me know the outcome.

[Gerda]

Too bad Carole lost the players file over this problem. I feel very sorry for that.

The problem was caused by provider AOL, because of protection settings. I never would have thought of that. How am I to know. In the Netherlands we have our own providers.

Carole received this email from Big Fish Games. Pretty fast in my opinion.
She allowed me to publish it. It might help other players with the same problem.

Quote:

Dear Valued Customer,

We’re sorry for the trouble. This is the fix that AOL has provided to us.
The following three steps will stop the Anti-Spyware Real Time Protection from
corrupting the Director file, as a workaround. These instructions were
provided from AOL as a way to work around this issue.


Please note: these steps need to be done with while signed into your Windows
machine with an Admin account (this is almost always the default setting).


Step 1. Turn off Anti-Spyware Real Time Protection

1. Start up AOL's Safety Security Center.

2. Go to 'Spyware Protection' tab on the left side.

3. Select 'Settings' tab.

4. Uncheck 'Turn on Spyware Shielding'.

5. Exit Safety Security Center.


Step 2. Stop CA's Real Time Protection service

1. Go to Control Panel.

2. Select 'Administrative Tools'.

3. Select 'Services'.

4. Right click 'CA Pest Patrol Realtime Protection Service', select
Properties.

5. Change 'Startup type' To Manual.

6. Click 'OK'.


Step 3. Reboot Computer


Step 4: Verify that CA's RTP service is not running after reboot

1. Open Task Manager.

2. Make sure ITMRTSVC.exe is not on the list.



Note: If this procedure does not work the first time, repeat the same three
steps but in Windows SAFE mode. For information on how to do this click on
the link below:


www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true


--
Our goal is to make sure every visit to Big Fish Games is an enjoyable one and
we hope that this information helps to resolve your issue. If you need further
assistance, please don't hesitate to reply directly to this email.

Best regards,

Customer Support
Big Fish Games